Every patient call answered, 24/7.
For private clinics whose reception can't answer the phone and look after the patient in front of them at the same time. Your Digamo coordinators handle calls, messages and email around the clock, in your practice system and under your clinic's name.
What we take on
Start with the phone, usually the hardest part to keep up with, and hand over the rest when you're ready.
Appointments
Booking, moving and cancelling appointments directly in your practice software.
Patient questions
Treatments, prices, availability and directions by phone, WhatsApp and email, answered from information you approve.
Reminders and missed visits
Calls and messages before appointments, and follow-up with patients who did not attend.
Insurance and paperwork
Chasing approvals, forms and missing details so visits are not delayed.
Out-of-hours enquiries
Calls and messages answered while reception is on a break, after closing and at weekends.
Recalls
Contacting patients who are due a check-up or follow-up visit.
Admin only. Care stays with you.
Our coordinators handle scheduling and communication. Anything clinical goes straight to your staff.
- No medical advice, diagnosis or triage
- Clinical questions routed to your team using your rules
- Every script and standard answer agreed with you before go-live
UK and Gulf clinics
UK practices get English-speaking coordinators working UK hours and beyond, from Cairo.
Clinics in the UAE and Saudi Arabia get native Arabic and English speakers on the same clock. Multi-site groups can share one central team.
Good questions
- Do you work in our practice software?
- Yes. Coordinators use accounts you set up, so you decide what they can see and can remove access at any time.
- Will patients know?
- Coordinators answer in your clinic's name, with greetings and scripts you approve.
- Do you speak Arabic?
- Yes, natively, as well as English, Spanish and French.
- Can we start with one coordinator?
- Yes. Many clinics begin with one or two people on one job, such as reminder calls or out-of-hours enquiries.
Dígame. Hand it over.
Tell us which calls, emails or messages are taking up your team's time. We reply within one business day.
Prefer to talk now? Book a 15-minute video call with Mohy, our founder.
Cairo, Egypt · Clients in the UK, Europe and the Gulf
English · العربية · Español · Français